Instructions for removing malware

These instructions should help you to identify a malware infection on your computer and remove it. These instructions were drafted by the Confederation's Reporting and Analysis Centre for Information Assurance (MELANI) and tested on a computer using Windows 7. In principle, however, the instructions should work with all versions of Windows (Windows XP, Windows Vista, Windows 8).

You are probably reading this document because your Internet Service Provider (ISP) drew your attention to an infection on your computer or because you suspect your computer is infected with malware. These instructions will guide you step by step on how to use Norton Power Eraser to scan your computer for malware and remove it.

Last modification 19.12.2013

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